1. Introduction
Generation Ad LLC ("we", "us", "our") operates Pulse Room, a hospitality intelligence platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Account Information: When you register, we collect your name, email address, company name, and billing information.
Usage Data: We automatically collect information about how you interact with the Service, including pages viewed, features used, browser type, IP address, and timestamps.
Payment Information: Payment processing is handled by our third-party payment processor (Paddle). We do not store your full credit card details on our servers.
Cookies and Tracking: We use essential cookies for authentication and session management. We may use analytics cookies to understand usage patterns.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send billing communications
- Send service-related notices and updates
- Respond to support requests
- Monitor and analyze usage trends
- Detect and prevent fraud or abuse
We do not sell your personal information to third parties.
4. Data We Aggregate from Third Parties
The Service collects publicly available data from platforms such as Google Reviews, TripAdvisor, and OpenTable. This data includes restaurant ratings, review content, and reservation statistics that are publicly accessible. We process this data to provide analytics and insights to our subscribers.
5. Data Sharing
We may share your information with:
- Service Providers: Third parties that help us operate the Service (hosting, payment processing, analytics)
- Legal Requirements: When required by law, subpoena, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We require all third parties to respect the security of your data and treat it in accordance with applicable law.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for up to 90 days for backup purposes, after which it is permanently deleted.
Usage and analytics data may be retained in anonymized, aggregated form indefinitely.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at the address below.
9. International Data Transfers
Your data may be transferred to and processed in the United States. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.
10. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.
12. Contact
For privacy-related inquiries, contact us through the Service or at:
Generation Ad LLC — 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801